Shipping policy

Our top priority is the health and safety of our employees and customers, so we have redesigned our fulfilment center to comply with state recommended social distancing and PPE guidelines.

Processing times may be delayed. Generally processing times are within 5-7 business days although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

Our team appreciates your patience and understanding as we work through this together.

Thank you so much for your support!

Shipping Rates are based on number of items ordered. Urbane Unit ships using USPS, UPS and Canada Post.

International shipping rates are calculated upon checkout.

Processing time for orders are 5-7 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery times are not guaranteed due to Covid-19 but you may use the Tracking Number we provided to track your order. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation and strikes/delays.

Items shipped outside of the United States and Canada are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Urbane Unit. Customs regulations in the U.S.A. require that we display the actual product value on the front of the package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.